Contact information


Overview

At beLux, we value clear and open communication with our customers. If you have any questions about our products, orders, policies, or require assistance, you are welcome to contact us using the details below.

How to Contact Us

You can reach beLux through the following official channels:

Email is our primary support channel. Please include your order number (if applicable) to help us assist you more efficiently.

Support Availability

Our customer support team operates during standard business hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (SAST)

  • Excluding public holidays

We aim to respond to all enquiries within 24–48 business hours.

Order & Policy Enquiries

For faster assistance, please contact us regarding:

  • Order status and tracking

  • Shipping and delivery questions

  • Returns, refunds, or replacements

  • Product information

  • Policy-related enquiries

Please note that enquiries sent outside business hours will be addressed on the next business day.

Official Communication

All official communication from beLux will only be sent from our domain email:

📧 @belux.co.za

We will never request sensitive information such as passwords or full payment details via email.

Updates to Contact Information

We may update our contact details from time to time. Any changes will be reflected on this page.