Terms of service


Overview

Welcome to beLux (“beLux”, “we”, “us”, “our”). We operate this online store and provide all products, tools, features, and services offered on this website (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide these Services to you.

By visiting our website, placing an order, browsing our content, or using any of our Services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree with these Terms or our Privacy Policy, please discontinue use of the website and Services.

These Terms outline your responsibilities, our policies, limitations, and rules for using our store. Please read them carefully.

Section 1 — Access & Account Information

By using our Services, you confirm that you are at least the age of majority in your jurisdiction. You agree that all information you provide, including account, billing, shipping, and payment details, is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted under your account. Accounts may not be assigned or transferred to another individual.

Section 2 — Our Products

We make every effort to display accurate product descriptions and images. However, colours, sizes, or features may vary due to screen settings, lighting conditions, or manufacturer updates.

We reserve the right to change product descriptions, pricing, features, or discontinue products at any time without notice. We do not guarantee that products will meet expectations exactly as displayed online.

Section 3 — Orders & Acceptance

Placing an order constitutes an offer to purchase. Orders are only accepted once payment has been successfully processed and a confirmation email has been issued.

We reserve the right to cancel, refuse, or limit orders at our discretion, including in cases of suspected fraud, incorrect information, stock limitations, or violations of our policies. If changes are required, we will contact you using the details provided.

All purchases are subject to our Refund Policy.

Section 4 — Pricing & Payments

Prices are subject to change at any time without notice. Unless otherwise stated, prices do not include shipping fees, taxes, duties, or import charges.

By completing a payment, you confirm that:

  • You are authorised to use the selected payment method

  • All payment details are accurate

  • The transaction will be honoured

Discounts, promotions, and special offers may have additional terms that override these Terms.

Section 5 — Shipping & Delivery

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by couriers, customs processing, incorrect address details, delivery errors, or circumstances beyond our control once the order has been handed to the courier.

Risk of loss transfers to you once the order is shipped.

Section 6 — Intellectual Property

All content on the beLux website—including designs, trademarks, images, text, logos, graphics, and layout—is the intellectual property of beLux or its licensors.

You may not copy, reproduce, distribute, modify, or exploit any content without prior written consent.

Section 7 — Third-Party Services & Links

Our website may include links to third-party websites or tools. We do not control or endorse third-party content and are not responsible for their policies, practices, products, or transactions. Use of third-party services is at your own risk.

Section 8 — Relationship with Shopify

beLux uses Shopify as its e-commerce platform. Purchases made through this website are made directly with beLux, not Shopify. Shopify is not responsible for product quality, warranties, customer service, or refunds.

Section 9 — Privacy Policy

Your personal information is handled in accordance with:

  • the beLux Privacy Policy, and

  • Shopify’s privacy policies.

Continued use of the Services indicates acceptance of both.

Section 10 — Feedback & Reviews

By submitting reviews, photos, comments, or other content, you grant beLux a worldwide, royalty-free licence to use such content for marketing, promotional purposes, analysis, and operational improvements.

You agree not to submit content that is unlawful, misleading, offensive, or inappropriate.

Section 11 — Errors & Changes

We reserve the right to correct errors, inaccuracies, or omissions and to update information or product details at any time, including after an order has been placed.

Section 12 — Prohibited Uses

You agree not to use the Services to:

  • Engage in illegal activities

  • Infringe intellectual property rights

  • Harass, abuse, or harm others

  • Upload viruses or malicious code

  • Attempt unauthorised access to systems

  • Scrape, copy, or exploit website content

  • Commit fraud or deception

Violations may result in suspension or termination of access.

Section 13 — Termination

We may suspend or terminate your access to the Services at any time for violations of these Terms. You remain liable for all outstanding amounts up to the date of termination.

Section 14 — Disclaimers

All products and Services are provided “as-is” and “as-available.”

We do not guarantee uninterrupted service, error-free operation, or that the website will always be free from defects. All warranties are disclaimed to the fullest extent permitted by law unless explicitly stated otherwise.

Section 15 — Limitation of Liability

To the maximum extent permitted by law, beLux shall not be liable for any indirect, incidental, punitive, or consequential damages, including loss of data or profits, arising from the use of our website or products.

Section 16 — Indemnification

You agree to indemnify and hold beLux harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of the Services, or violation of applicable laws or third-party rights.

Section 17 — Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Section 18 — Entire Agreement

These Terms, together with our posted policies, constitute the entire agreement between you and beLux.

Section 19 — Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Section 20 — Changes to These Terms

We may update or modify these Terms at any time. Continued use of the website or Services constitutes acceptance of any changes.