Refund policy


Overview

At beLux, we want you to be happy with every purchase. However, due to the nature of many of our products falling under hygiene-sensitive categories, we do not offer refunds or returns for change of mind, incorrect selections, or unwanted items.

Please read this policy carefully before completing your purchase.

No Returns or Refunds

For hygiene, safety, and handling reasons, we do not accept returns or issue refunds for the following:

  • Change of mind

  • Incorrect item selected

  • Incorrect size ordered

  • Items that are no longer wanted

  • Items that do not meet personal preference

Once payment has been completed, all sales are final.

Defective or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your delivery.

Depending on availability, we will offer one of the following:

  • A replacement item, or

  • Store credit

We may request photos or videos of the item to help assess the issue and process your claim efficiently.